SERVICE
Sweeper customer service and technical support system
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Basic Services
Free installation guidance Provide graphic/video installation tutorial

Service category: Main content, timeliness standard.

Installation service: Free basic installation guidance for base station assembly, response within 1 working day.

Debugging service: Environmental map construction, obstacle avoidance parameter optimization, cleaning mode setting, completed within 3 working days.

Repair service: Hardware fault detection, 7-15 days (depending on the inventory of accessories).

After-sales support: 24-hour customer service hotline, 2-hour response.

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Equipment maintenance system
Repair Service

Free repairs within the 1-year warranty period (excluding accessories).

Charged repairs after the warranty period has expired (transparent quote).

Emergency service for spare units (applicable in some areas).

Regular maintenance reminders.

Filter replacement cycle reminders.

Roller brush cleaning reminders.

Side brush wear warnings.

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Customer Support
24-hour customer service channel

7×24 hour hotline support Provide solutions within 24 hours.

Online intelligent customer service.

Official Q&A.

Technical training system.

New user operation training.

Advanced function teaching.

Customized training for commercial users.

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One-stop
Value-added Services

Timely delivery of accessories and consumables.

Accessories supply system.

Official accessories purchase channel.

Long-term inventory guarantee.

Professional battery processing.